Huddle House
Huddle House Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Huddle House has a 2.0 star rating from 312 customer reviews, with about 76% unfavorable and only 8% positive; consumers are mostly dissatisfied, citing high prices and poor service.
Positive Feedback
Some reviewers praise good food, specific waitresses, and convenient locations when service is functioning.
Negative Feedback / Risk Areas
- Frequent complaints about rude staff and slow or missing orders, central to many Huddle House reviews and Huddle House customer complaints.
- Repeated reports of overcharges, billing errors, and delayed or missing refunds.
- Unsanitary conditions, inconsistent food quality, and unreliable hours or stock shortages.
Key Takeaways for Future Customers
- Check prices and receipts carefully and ask about refunds immediately if charges are wrong.
- Expect variable customer service and consider calling ahead to confirm hours or menu availability.
- Visit known reliable locations or seek recommendations to avoid poor experiences.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Huddle House has a 2.0 star rating from 312 customer reviews, with about 76% unfavorable and only 8% positive; consumers are mostly dissatisfied, citing high prices and poor service.
Positive Feedback
Some reviewers praise good food, specific waitresses, and convenient locations when service is functioning.
Negative Feedback / Risk Areas
- Frequent complaints about rude staff and slow or missing orders, central to many Huddle House reviews and Huddle House customer complaints.
- Repeated reports of overcharges, billing errors, and delayed or missing refunds.
- Unsanitary conditions, inconsistent food quality, and unreliable hours or stock shortages.
Key Takeaways for Future Customers
- Check prices and receipts carefully and ask about refunds immediately if charges are wrong.
- Expect variable customer service and consider calling ahead to confirm hours or menu availability.
- Visit known reliable locations or seek recommendations to avoid poor experiences.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Yulee, Florida
Yulee Fl
To whom it may concern,
I am writing to formally report an incident that occurred today at your Yulee, Florida Huddle House location.
During my visit, I was assisted by an employee named Denice. She entered my order incorrectly and overcharged me. When I calmly informed her that my order was wrong and that I had been overcharged, her behavior became completely unprofessional and hostile.
She began slamming pots and pans, went into the back of the restaurant yelling and cursing, and created a visibly hostile environment for both customers and staff. This reaction was aggressive, inappropriate, and unacceptable for any customer-facing employee.
The manager on duty did apologize for her behavior; however, this situation should not have occurred at all, and it should not be the responsibility of management to excuse or clean up after such conduct. Customers should not be subjected to intimidation, rage, or disruptive behavior simply for pointing out an order error.
I am submitting this complaint so that corporate leadership is made aware and appropriate action can be taken. This type of behavior reflects poorly on the brand and creates an unsafe and uncomfortable dining experience.
I would appreciate confirmation that this complaint has been received and information on how this matter will be addressed.
Thank you for your time and attention.
Sincerely,
Latoya Faulkner
404-839-****
01/29/2026
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Georgia
Bad food
Yes, I went and placed an order for 4 meals. The food was not edible.
This was the 24th Chelsea restaurant. I would normally not do this, but it was almost $70, and you could not eat it. Right now, it's kind of hard to come up with extra money to eat out.
That was a treat, or was supposed to be, for my family. I understand it was busy, but that's no excuse.
- To many people not enough help
Preferred solution: The food remade right or gift certificate
User's recommendation: Don't go when it's busy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
Manager was rude bashing another worker who was not there the cook told to stop letting my ears wonder in there conversation don't go to the Pinson Al location
- Rude employees
Preferred solution: A call from the DM or someone from Corporate to call me my # is 2054472049
Batesville, Mississippi
Not being open @ 8:00 AM
If someone dont do something about this restaurant it will have to close. The workers dont care if they work or not.
Charles the cook was the only one there. One day they were out of sausage the next day they were out of eggs. What does it take to get workers that want to work. Everyone that usually eat there when we do were at the Waffle House.
I would emagine Charles had the doors locked because he cant do it all by himself. We are just about fed up with it.
User's recommendation: I have no words
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiscrimination
Huddle house in Camden South Carolina The hiring manager Richard and Mr Leo discriminated me when I went for a interview because I have to wear a sling on my left arm for support. What happened to the equal opportunity employment law? I'll be moving forward to get a lawyer to handle my situation with the huddle house in Camden South Carolina.
Preferred solution: Nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTheft and lie
Hi,
I just finished eating from the Huddle House in Sparta, TN. I have an issue with the worker named Destany.
She told me my bill was $53.98, and when I paid, she didn't ask if I wanted a receipt, so I thought it was a red flag along with the way she was acting. So I asked if she could print me the receipt, and she looked a little panicked. When I read the receipt, it said I had a total of $48.98, which is $5 less than what she told me. I went in and got my money back.
I did tell the managers on duty; they said that they would handle it, but I decided to email y'all also because I truly don't think it was an accident.
The day of the incident was July 19, 2025, at around 12-1 PM. Thank you.
- You get what you paid for
Preferred solution: Apology
User's recommendation: I would recommend the location and company but will also encourage people to be careful of what someone is trying to get away with p
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Verified Reviewer |
Tupelo, Mississippi
Prices of food
My daughter and i went to Huddle House to eat couple days ago and it was almost $43.00 ...i mean really people come on ...we had each a sausage bacon casserole, waffle and a glass of tea that we couldn't even drink bc it tasted spoiled anyways it cost $42.76 for that
Waffle $6.29 r u serious
Tea $3.29 really
Sausage bacon casserole u would think it come with egg but no got charged extra for egg $8.99 + $1.00 for egg ..i know food is high but that is ridiculous...i will not b back there to eat and i will tell everyone i know about this also
Then were supposed to tip the waitress with what took everything for food
- On first visit
Preferred solution: Price reduction
User's recommendation: Be careful what u order and definitely check the prices
It sounds like you can’t afford to eat out. Also, the prices are on the menu. If you didn’t like the prices, you shouldn’t have ordered and left.
Replying to
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Verified ReviewerExtra charges, charges for food not ordered, no a/c, flies, very slow service
Surcharge for eggs when there is no shortage, charges for food not ordered (they could not explain that one and did not correct it), no a/c and flies, very slow service.
User's recommendation: Stay away!
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Verified ReviewerDescrimination
I am just curious how the general manager at my store is never here and her daughter, but still gets paid for it and is always doing stuff that is unnecessary and always picking on one person and making sure everyone notices how she is doing so.
Preferred solution: For her to be professional
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Verified ReviewerRude EMPLOYEE
So, a female employee at Radcliff, Kentucky, told my husband that he couldn't go up there due to the fact he was being rude, which he wasn't. They messed up our family order, so he went back up there to get the meal.
The female employee told him she would just refund the money, not the food. When he had a message from the head manager (a phone call), he was told he could come up there and get his food remade, but the freaking girl employee told him they were not making it! Isn't the customer always right? She needs to lose her job!
That is poor performance because the next time any employee y'all have talks crazy and threatens him because he wanted his food remade, I will consider it a problem!
That is a freaking lazy employee. I will keep calling and emailing until it is taken care of!
- Horrible rude employee n
Preferred solution: I want MY FOOD AND HER TO BE FIRED ! She rid and do not have great customer service she didn’t even give a NAME
If your husband was being rude, they have every right to say he cannot go up there. Nothiing rude about that.
Here is how it works. If you get your money back, you do don't get the food. Stop calling grown women girls when you are the one acting like a child. You got your money back so you are NOT ENTITLED TO the food.
You have to pay for it. The fact that you want her fired shows how DISGUSTING you really are. Then she would be in your shoes, unable to afford food and needing to try to get a free meal as you are doing. The customer is NOT always right.
GROW UP.
She should not lose her job because your husband was rude. You are not willing to admit this.
West Leisenring, Pennsylvania
Commentsdid not traian me to be Manger cov19 26 employees. I didn't no what I was do an nobody would I owe 7000.00 dollar say I got check an got unemployment that a lie thay said I got over pay.
Valdosta ga inran company all employees got taxes took thier where fine plus thay where. Issues me checks from thr Nashville store.
Georiga. I was making 1400.00 every to weeks don't understand somebodygot them checks not me. I wa s not working at .
I'm get copy an date s. Hired ING a lawyeron
Dallas, Texas
Poor quality and expensive
I ordered a simple breakfast, Bacon and eggs with butter toast. It was cold and oily.
The bacon was absolute garbage.
Just zero pride in the quality. Even the glass of milk appeared and tasted watered down and I was charged $20 for the abuse.No wonder the place was empty, should have been my first clue.
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Verified ReviewerI haven't received my W2 tax form yet from 2024-****
I have not received my W2 tax form yet. I work at the Huddle House in Whitehall, Ar. My contact info is: courtneygold1129@***.com
870-413-****
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Verified ReviewerHorrible cudtomer service
I habe tried at least l8xs to call in order they will NOT AMSWER THE PHONE. I HAVE THE FLU SO GOING IN TO DINE ISNT AN OPTION.
THEY GET PISSED OFF EHENU COMPLAIN. THIS HAS ALWAYS BEEN MY FAVORITE RESTAURANT BUT I CAN PROMISE YOU THIS I WILL NOT BE GOING BACK.
U NEED TO FIRE EVEYON4 INSIDE AMD START FROM SCRATCH. THIS IS THE PHILADELPHIA MISSISSIPPI
User's recommendation: Eat elsewhere
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Verified ReviewerHello my name is Carlita Strong I live in the Decatur Illinois. I had a bad experience with huddle house waitress, she was excellent serving myself and my brother
My brother ordered the classic burger and cheese meal, his meal good, as I Carlita Strong had a long string of hair under part of my burger. I'm angry because I didn't get offered another burger because I wasn't able to eat the rest of my burger, I appreciated the credit that we received, but I would of wanted another burger.
I want to be compensated for the whole meal, this is not the way customer serviceI haw is suppose to be, I use to work in the food industry for 30 year ,so I know how customer service is suppose to be.
Please fix this , because I felt the waitress didn't care. Thank you for your time when you read this memo.
- Very good
- Hair on plate beside my burger
Preferred solution: Full refund
“The waitress was excellent serving...”. She also got you a credit.
Why are you characterizing this as she didn’t care then? Loser. Here’s a news flash.
She probably did not care, but she followed through and handled the situation. Animals like you need to just stay home.
West Leisenring, Pennsylvania
No air.
It is entirely too hot to enjoy a meal. This has been going on for years with the air.
It's not fair to the workers or us as customers! Huddle House needs to appreciate the workers to work in this kind of environment!
About
, , , ,
Huddle House is a restaurant chain. Company was founded in 1964 and it services fresh and quality food for more than 45 years. Restaurant is very popular among visitors. Menu offers such dishes as breakfast, big house breakfasts, big house sandwich combos, lunch sandwiches, dinner platters, starters, soups and salads, desserts and beverages. Huddle House offers to join its eClub to get new offers and latest news via email. Also company offers franchise opportunities. Company is headquartered in Atlanta, GA. Huddle House has a store where visitors can purchase managers shirts, other apparel, promotional, USA cares, custom imprint and gift certificates.
Huddle House is ranked 66 out of 661 in Fast Food category
USA
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Did the apologizing manager not correct the order error? Both the item(s) and the price? If so, then you have no loss and do not deserve any refund Loquesha.
The manager apologized, he did not excuse anything. And it IS his responsibility to "clean up" issues. Your post reflects nothing that indicates the manager hasn't/didn't address the behavior after you left.
How will I know if she correct while I left. I can only tell about my experience While I was there the Manager let the Temper Tanrum continue and my excuse for her behavior. Someone called out, she had a rough day, she hate making mistakes which is none of them are acceptable for her behavior.
Whether the manager corrected the employee after you left is not relevant to you requesting a full refund. If you had a food quality issue (you do not say), it needed handled at that time.