820 Huddle House Reviews and Complaints @ Pissed Consumer

New Reviewer

Alireza Uoy of Nahunta, GA Apr 26, 2017

BEWARE OF HUDDLE HOUSE IN NAHUNTA!!!!!!!!

1.0

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BEWARE OF HUDDLE HOUSE IN NAHUNTA!!!!!!!!So my hubby and I decided Huddle House for Dinner...We go in sit down get our drinks and order. The waitress then says ..my cook left so im gonna wing it and cook this the best I can for ya'll, that was odd we...

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5 comments

PissedConsumer1700767 Jun 12, 2019 #1700767

Roaches in the mornin', roaches in the evening, roaches in your vitamins?

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Featured

#1039428

Product

Huddle House Tea

Reason of review

Served Roaches

Preferred solution

Let the company propose a solution

Most helpful review

New Reviewer

Annmarie Yiu Jul 30, 2020

My order wasn't taken fully and the manager lied about giving me a refund or my food

1.4

So I’ve ordered from huddle house maybe four times the first time my food was fresh the other times it was warm and my drinks watered down because the people have trouble finding my place when the gps and directions are clear now my recent order they didn’t give me my drink nor my fries they came with it and the manager promised she would replace the order now today it’s an excuse saying that they System didn’t show the fries so she only wanted to give me the drink the greasy burger and tots and the drink nothing else but they charged me for so now my messages not going through

User's recommendation: Don’t go to the one in oxford.

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#2089291

Location

Oxford, Mississippi

Product

Huddle House Combo Meal

Pros

Problem is the overcharge for meal

Cons

Everything elsr
Poor follow
Food and cleanliness

Loss

$10

Preferred solution

Full refund

PissedConsumer2600076 of Concord, NC Jun 10, 2021

Poor customer service

1.0

The customer service was terrible. The cashier was trying to wait tables the waitress only was serving certain people and the cook was just in the back on her phone. After waiting for near 20 minutes we just walked out. This was the huddle house located in Cheraw SC

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#2600076

Location

Concord, North Carolina

PissedConsumer2580416 of Wetumpka, AL May 31, 2021

If ,you can't do better close the doors ,In Wetumpka Alabama ,I never in my 55 yrs working for, the restaurant business have been so rudely treated and disrespected as a customer l!

Was ignored , rudely talked to two tables of customers be taken care of , might as well said go away son as anyone walked in didn't greet or try to keep a customer there , should close and just do to go ! Staff is untrained and disrespectful, management is the problem employees not trained ,what a disgrace

User's recommendation: Management review ,she was on phone outside twice ??? Close the inside there not staffed for it.

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#2580416

Location

Wetumpka, Alabama

New Reviewer

Braidon Prq May 24, 2021

Horrible service

Between 10-10:30 My husband and I went in to have breakfast. The waitress was standing there flirting with the table of guys holding the coffee pot ignoring every table around her. One group tried getting her attention because there food was getting cold in the window and she deliberately ignored them. If you watch the cameras you can see it all happening! And she proceeds to ignore them and the table behind her that wanted refills on there coffee and the people who wanted to check out. Then she answers her cell phone and walks off! Nobody should waste their money at that establishment!

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#2568352

Service

Huddle House Dine-In Service

Cons

Poor service
Huddle house bracy
Bad staff

Preferred solution

A server who does their job so customers who go in there can actually eat there food and be served properly! I’ve been a waitress and no way in *** should this lady should have that job when she isn’t even doing it!

New Reviewer

Dema Odn May 15, 2021

I’m supposed to receive a 20% discount for ordering online but I was never given the option. This is twice that this has happened

1.4

Dont order online. You will get ripped off for your 20% discount. Theres not any way of putting the code in.

User's recommendation: Don’t eat at huddle house if ordering online because you will get ripped off for 20% discount.

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#2553886

Location

Newport, Tennessee

Pros

Problem is the overcharge for meal

Cons

False advertising

Loss

$10

Preferred solution

Let the company propose a solution

New Reviewer

Mega Sju Apr 29, 2021

Bad Customer Service

1.0

We came in at 10:41 we were the only ones in there two other families came in 10 minutes later we ordered at 10:50 the other families order after us and they got their food before us and they lady had just sent our ticket back @11:13 we only had burgers. Then when we called to call get the store number she said you just called it trying to be smart. It was the store in Hahira 803 GA-122 W, Hahira, GA 31632

User's recommendation: Not highly recommend.

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#2526864

Location

Hahira, Georgia

Cons

Unprofessional management

Preferred solution

Apology

New Reviewer

john h Fcg Apr 18, 2021

Poor service and food

1.0

Original review updated by user Apr 18, 2021

I have been going to the Jesup,Georgia Huddle House for years . They got a new manger a few years back . The place use to be a good place to dine. Every since she arrived it has been a chaotic train wreck . She can not keep help because she is rude to the help and customers. The place is never open and hours of being open change with the wind. She can not keep a cook because she micro manages them . She power trips off her little job title which is hilarious all while ruining a Good business. .Word gets around fast in a small town.They hire very few black people. You rarely see a black waitress .

User's recommendation: Avoid the place like the plague .

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#2509315

Location

Jesup, Georgia

Pros

Decent priced meals

Cons

Poor food service
Non-existent customer service at corporate level
Racist employee

Preferred solution

Apology

New Reviewer

Lakea Yef Apr 17, 2021

HORRIBLE CUSTOMER SERVICE, MESSED UP ORDER

1.7

I GOT A VOICEMAIL RECORDING. I AM VERY UPSET!!!!! THE LANCASTER HUDDLE HOUSE NEEDS TO BE SHUT DOWN!!!!!!!

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#2508000

Location

Swansea, South Carolina

Preferred solution

EMPLOYEES DISCIPLINED

New Reviewer

Barbara H Nhk Apr 14, 2021

Please was dirty had to ask for refills and my pancakes had black spots on them

1.0

Dirty not cov 19 poor service had to ask waitress to take my order she was too busy doing side work does your cooks not required to cover hair

User's recommendation: Will not dine there again.

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#2502837

Preferred solution

Let the company propose a solution

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New Reviewer

Darrell H Nkm Apr 13, 2021

Bad food bad sevice

2.5

Meat burnt hash browns not cooked half of waitresses have no idea what they are doing and now i hear they are hiring back two drug users they need to train their people instead of just turning them loose on their own

User's recommendation: Don't eat here untill they get it right.

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#2501829

Location

Middleburg, Florida

Pros

Waitresses and cooks

Cons

To long of a wait time

Preferred solution

Get it right

PissedConsumer2501508 Apr 13, 2021

They took to long

2.7

We sat down than we had to get up and let them know we were there get our own menus than the waiter stood there and keep talking while our food set there wai3 for 15 min so we left than she come out the door told us we had to pay for i told her I did not get it so I don't have to pay for it than the ccok who was outside smoking said yes you do he said he was calling the police .i don't think that was right.

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#2501508

New Reviewer

Ann E Tvo Apr 04, 2021

Poor service people act like on drugs

1.0

We waited 40 minutes for food waited 20 minutes for drinks brought food warm appitersers brought same time as food never brought refills. Just very unhappy with service and food cost too much for service for 3. People 43dollars an not good service will not be recommending this would request fund but useless it is the waynesviille NC huddlehouse. My number is 828 246 **** please call me would love to talk about service

User's recommendation: Get new employees.

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#2488554

Location

Waynesville, North Carolina

Cons

Unprofessional management
Poor service

Loss

$44

Preferred solution

Full refund

PissedConsumer2487117 Apr 03, 2021

Not getting serving customer

1.0

I was told on 4/1/21 that there was no cook available. Today at 5:20am I was told that he store is closed down for cleaning. Tonight there is two cooks available. This is ridiculous that a 24hr restaurant cannot serve customers. So I was turned down service 3 times. My number is 910674**** and I am at the one in St. Pauls NC. The service is not professional at all. I know that this should be fixed as quick as possible.

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#2487117

New Reviewer

PAM L Lyc Apr 02, 2021

Bad service, awful food

1.0

Update by user May 02, 2021

Huddle House has NOT contacted me to resolve this issue. It is evident they do not care about the consumer or the quality of service received.

In done. I will never go to another of their restaurants again.

Original review posted by user Apr 02, 2021

Huddle House - McCormick, SC. AWFUL FOOD, HORRIBLE SERVICE,...

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#2485820

Location

Mccormick, South Carolina

Service

Huddle House Dine-In Service

Cons

Nasty food
Racist employee
No masks worn by staff

Preferred solution

Apology

New Reviewer

Sulayman Cix Apr 01, 2021

I need my W2. Now.

I haven't received my w2. I've also called 20 times!! No one has called me back. No one has answered a phone call

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#2484832

Location

Philadelphia, Mississippi

New Reviewer

Tiah Fgb Apr 01, 2021

No phone service

I love yall food but the one in caddo mills tx. Has had phone issues for months they never answer and havent for probably going on for 6 months. I would order there twice a week if I could ever get a answer

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#2484525

Location

Carrollton, Texas

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Location	3/5
Price Affordability	3/5
Website	2/5
Nutrition Description	2/5
Value for money	2/5

Huddle House

Huddle House Overview

Rating Details

Contact Huddle House Customer Service

BEWARE OF HUDDLE HOUSE IN NAHUNTA!!!!!!!!

My order wasn't taken fully and the manager lied about giving me a refund or my food

Poor customer service

If ,you can't do better close the doors ,In Wetumpka Alabama ,I never in my 55 yrs working for, the restaurant business have been so rudely treated and disrespected as a customer l!

Horrible service

I’m supposed to receive a 20% discount for ordering online but I was never given the option. This is twice that this has happened

Bad Customer Service

Poor service and food

HORRIBLE CUSTOMER SERVICE, MESSED UP ORDER

Please was dirty had to ask for refills and my pancakes had black spots on them

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I need my W2. Now.

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