Anonymous

Huddle House Customer Care Review

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om went to eat waitess wasnt friendly and cook sucks at dinner in robbinsview and they was out of lot of item
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Reason of review:
Poor customer service
Anonymous

Huddle House Waiter Review

I am at the huddle house in Roanoke Al and very upset. It took me 10 minutes to get waited on and when I did get a waitress it was like she was offended. One waitress smarted off to me and said she didn't have time to help me while the whole time she was washing dishes.
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Reason of review:
Poor customer service
Anonymous
map-marker Troy, Alabama

Long wait time

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Again we had over an hour wait first time couldn't get a waitress to acknowledge that we had come in. Second time waitress brought drinks then the LOOOOOOOOOOOng wait for breakfast. We you arrive at 9:45 and don't get out to 10:30 huge problem. The only other thing is customers were walking out and so many complaining about the wait. How fast Waffle house is. One an only reason we go is for the pancakes. Waitress this week was nice and apology for the wait but the cook is good but just to slow for the amount of customers.
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Cons:
  • To long of a wait time
Reason of review:
Time it takes to cook the food, waitresses try to help but the cook area needs to be addressed
Anonymous

This restaurant over the last year has totally gone to the dogs

Myself and my family have been eating here every Sunday after church ever since it opened. $40 week for several years you figure. This past year you can't get service without asking "could you take my order please" to a waitress that didn't even bring your drink as happened again this past Sunday. The waitresses have gotten very unfriendly whereas it used to be like one big family when you enter the doors. There's never a manager on the floor anymore to supervise. The floors and tables are halfway cleaned. Seems like every month they have new staff working there. The food is fair once you receive it 30 minutes later crowded or not makes no difference. The main issue with the food is it's not brought at one time just plate by plate and by the time you get everything your eggs etc are cold. This restaurant needs serious undercover review or the doors will close. Troy, Al.
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Reason of review:
Poor customer service
Anonymous
map-marker Albertville, Alabama

Good food-bad waitress and cook

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Hartselle, AL I brought my parents here while they were visiting They loved the food and our server was terrific I have noticed a few new faces and to be quite honest AVOID the heavy set blond waitress!! Not only is she annoying but she likes to hover and bother patrons She is terrible for refilling drinks and her body odor is enough to ruin your meal We over heard her telling the other waitresses that she is the best and they could learn from her. That's a huge joke! I have heard other customers complain about this server and how she needs to go. While my parents were visiting the wanted to keep coming for breakfast UNTIL they watched one of the cooks (unsure of her name but very tall short haired older woman. I know she's been cooking here for some time) get upset with the servers and start to get upset when orders were sent back NOT GOOD FOR BUSINESS!!! I have been a regular here for several years and never have I had to wait for my meals like I do now. Also bad for business is when the server puts in the orders and there are no cooks to be seen. (this has become the norm on the weekends for about 6 months) I have witnessed customers leave because they have waited over 30 minutes for their food due to the cooks neglect. Shame... WAS a great place to eat and meet up with friends UNTIL they hired the new heavy set waitress and the cooks started to go AWOL Hopefully the owner comes to their senses and gets rid of that server and mainly that cook Take my advice... IF you get that server ask for another and if that lady cook is working be prepared for a wait for your meal
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Pros:
  • Other waitresses
Cons:
  • Heavy set toothless blond server
Reason of review:
Horrible waitress and cook

Preferred solution: Waitress and cook need to find a different job!

Anonymous
map-marker Prichard, Alabama

Huddle House Waiter Review

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Huddle House - Simple Review #1471142135
This was taken a few min. ago at the Huddle House in West Memphis, AR... UNACCEPTABLE!!!!!
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Reason of review:
Poor customer service
Anonymous
map-marker Arlington, Tennessee

Huddle House - Review in Fast Food category from Arlington, Tennessee

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Service was great. Food was great. But when i use my fundraiser card that states buy one meal and 2 drinks and get second meal free . And get to check out and they tell me Sorry but Corp. Said 50% only. Is ***. If you didn't want to honor that card. Why did you agree to it? I think the law states you have to honor. Now i'm not a lawyer but i think if i can't put up signs and not honor you can not either. Thank you Tina Swindle.
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Reason of review:
Problems with payment
Anonymous

Huddle House - Manager Review

I work for huddle house in Kennesaw. My manager is always "on something" we constantly have roaches and I confronted the owner today when a customer found one and he was standing right there and told me to say no one was there to speak to her. The bug problem is affecting my tips. Also there is a problem with the manager of the store. If we could address this problem I think they could keep employees
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Anonymous

Short Review on December&nbs-05:00;06,&nbs-05:00;2016

Yes I'm calling about the Huddle House in Millen Georgia just to inform you guys the big outside light that has Huddle House restaurant has been out for 3 or 4 months did not know if y'all were aware of it.
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Anonymous
map-marker Wiggins, Mississippi

Huddle House Sanitary Conditions Review

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Horrible service. No one cleaning tables had to wait. Get our drinks and there is no carbonation in the diet. They said sorry we can't change it. No clean silverware had to wait on it. Our waitress rolls her eyes
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Reason of review:
Bad quality
Anonymous
map-marker Wilkesboro, North Carolina

Huddle House - Customer Care Review from Wilkesboro, North Carolina

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I drive a truck and really need to get where I'm going....i had a brand new guy with me and they sure made a bad impression on the both of us...we arrived at bracey,va at 12:00 and ordered a burger.we finally got our burger at 1:10...everybody was waiting that long unless they ordered breakfast.and everyone was complaining....they had three men cooking(1 of them the manager) they cooked only one order at a time and didn't get In any hurry....i was there for1hour 45 minets for a burger.i stopped in this same location about a month ago and it was the same *** except i set there for 45 min and got up and left....any other day they have good quick service...what's up with Sunday this is interstate 85 exit 4 in Bacey,Virginia....i just don't have that kind of time to spend waiting on someone who acts like they're pisssed because they have to work on Sunday...dang guys i do too,but it looks like I'll be stopping in Franklin,Virginia at the bojangles from now on ,on sundays...at least they've got chicken on the table in around 5 minutes
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Reason of review:
Order processing issue
Anisha Zhg
map-marker Atlanta, Georgia

Huddle House - Customer Care Review from Atlanta, Georgia

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Updated by user Sep 17, 2016

Your website is not user-friendly it duplicates the message and I was unable to edit my correspondence before submitting it to the company. The Huddle House location on the southside of Pine Bluff Arkansas is in dire need of better management.

Original review Sep 17, 2016
Huddle House on the southside of Pine Bluff Arkansas the place had about maybe 6 people in it the lady came over and took our order never turned it into the short-order cook we sat there for 30 minutes after we gave the waitress our order we ask the never turned it into the short-order cook we set there for 30 minutes we asked them where our food was and they couldn't find the order because she didn't even write it down and turn it in this makes about the second or third time this has happened to us at Huddle House we will not go back we went up to just pay for the coffee that we had received and left.
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Reason of review:
Order processing issue
Lanay Ndh
map-marker Clare, Michigan

WAITRESS FROM ***

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Went to the Palatka, Florida Huddle House for breakfast on Labor Day. I took a seat at the counter instead of taking a booth for one person. Ordered coffee no creamer and a waffle with no grease. When the waffle came out it had more than a tablespoon of yellow grease on it. I reminded the waitress that I had ordered no grease. Her reply " that isn't grease it's butter". I pushed it away so she took it to the garbage can and slapped it against the side knocking most of the degrease into the can. Then she brought it back and put it onto the counter where I sat. She then offered it to several other customers who all refused. I put $2 on the counter for the coffee and left. They do not need my business!!!
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Loss:
$2
Cons:
  • Ignorant server
  • Bad service
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Anonymous
map-marker Baxley, Georgia

Huddle House - Customer Care Review from Baxley, Georgia

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Sat at one of three table that were empty. Order our food. And waited for 30 minutes for our food. The two tables around us came after us and received their food before us. And when the food arrived at our table the food was not prepared properly. With 3 cooks it seem somebody need to be train them how to do their job. This was in the Dublin,GA. at the Hillcreast location. Sorry it will be some time be for I will come back to the Huddle House again. Oh I sent the food back to the cooks and no one came to ask what was wrong. The Manager was there.
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Reason of review:
Poor customer service
Anonymous
map-marker Charlotte, North Carolina

Huddle House Manager Review

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Manager is rude. Cant keep workers.. How can you train if you dont have a trainer and you never there
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Reason of review:
Poor customer service
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