Huddle House
Reviews and Complaints
www.huddlehouse.com
Lisa M Egu
Central City, Kentucky
Bad experience
While seeting in your Huttle House Restarant this mornung waiting our our breakfest our server got the folks behind refills and with the same glass she took from them she dipped in the ice cooler and refilled their same cup which contaminated the while ice box, anither server dropped 3 glasses picked them up and filled them with drinks and servered them to customers, i saw all this myself so i told our waitress that we didnt want our food and explained to her what we had saw, she got upset refunded everything but our drinks and charged us $4.83 for our drinks that we didnt touch, this was all uncalled for, comeone needs to,retrain these ladies on cross contamination.
Cons:
- Poor customer service
Reason of review:
Poor customer service
Kevin b Hsl
Worst
Kicked us out and said there not cooking
Loss:
$35
Pros:
- Known
Cons:
- Unprofessional behavior of waitress
Reason of review:
Poor customer service
Preferred solution: Full refund
Anonymous
Roanoke, Virginia
Renee
Not trying to say anything bad , She was awesome Could locate any where on this website to send a compliment
Lashannon Xwd
District 3, Mississippi
Horrible service from workers and manager
On august 6 2019 i arrived at my local huddle house recieving a horrible welcome. I then proceed to check to see if my order was ready i seen it was sitting out getting cold. I was handed my order in a dry way and as i proceeded to get in my car a waiter then came to the door and told me they gave me the wrong order so i had to go back in the business a second time. The manager is currently seeing whats happening and couldnt careless. They seem to fix the problem then gave me my bags again then i leave. As i get home i see that they still didnt give me my whole order and still have me someone else's order. I called to inform the manager of the problem to be surprised the manager is still uncaring that horrible service has been issued and doesnt care that i wasted my money. I threw the food away and went to mcdonalds. My wife was the one really upset because she is pregnant and everyone knows to never upset a pregnant women. Lol. All i ask is for a refund for my money and time wasted and something done about the manager and waiter. Thankyou
Loss:
$17
Cons:
- To long of a wait time
- Careless manager
- Terrible service
Reason of review:
Poor customer service
Preferred solution: Full refund
Anonymous
Bad service
The waitress brought out the wrong order. I tell them it is the wrong order. They leave the food in front of me to go get the waitress instead of removing the food. The waitress comes back to tell me that is what I ordered. I show her a picture in their menu of what I wanted and she still argued that I could not place that order. She asked if I wanted anything else and I said no. Worst service ever.
Reason of review:
Poor customer service
Shannon a Rql
Disappointed
We came to huddle house in sylva NC which we have eaten here many times. I don’t know what happen to the previous manager but since she has left this huddle house has gone down hill. We came in at 8:30 to 9:45 one waitress serving the whole place her 3 children 2 girls and a boy were here and I think there is a law against child labor in the United States. The 2 girls were behind the counter doing dishes, rolling silverware, and getting drinks for people. That is serious was very bad! The waitress shouldn’t have to rely on her children to help because you guys don’t have enough staff. Wonder what wage and bureau would say about that as I’m sure they aren’t on the payroll. The eggs my husband ordered were hard and he wanted them runny! We waited for almost an hour for Our food. We don’t like coming here anymore since the last manager is no longer here! We got great service when the other manager was here and she went way above and beyond was even here at night when staff didn’t show up! Where is your current manager.
Loss:
$38
Pros:
- Waitress
Cons:
- Not making min wage
- Customer service
Reason of review:
Child labor, 1 waitress, food not cooked way it was ordered
Preferred solution: Let the company propose a solution
Ayo Flh
Charlotte, North Carolina
Check issues
Im a former employee at the huddle house on tobbaco road in hephzibah georgia. I went in today and picked up my last paycheck and tried to cash it at my usual place and they told me no because of recent checks bouncing. So i went to the bank of america and was told to go back and talk to the manager because they couldnt do it either. Our checks bouncing has been an on going issue for the last 2 years.
Britt D Bwz
Not very good
We went there within the last month at least 4 or 5 times. The 1st experience i should not have returned but we did. The 1st time we had to wait at least 5 minutes just to receive a drink when we were the only ones besides another couple there. The second time the waitress was talking to us across the room instead of walking up to our table. This past weekend we went and had a great experience with the waitess. Wonderful young lady. Well we returned tonight. Ordered our drinks and received them then made our order....the waiter came up to us about 5 minutes later and said that something had happened and he can not make our order..we had at least a $40/$50 order that was placed. I will not return to this place because of the service here. I just wanted to put my input in the horrible service that we have received.
Loss:
$30
Pros:
- Nice waitresses
Cons:
- Unprofessional
- Pour service
- Service sucks
Reason of review:
Poor customer service
Preferred solution: Let the company propose a solution
Derron Mym
Kingstree, South Carolina
Disgusting service
Disgusting service. We sat down got our drink order and then everything went downhill from there. We were forgotten about. Sitting for 20 minutes waiting for someone to realize we never got our order taken. Then another couple walk in get their drink order taken sand their food order taken. So after finally someone realized we never got our order taken we finally get our order taken and had to wait an hour to get our food. By the time my family received our food my wife and I burger and fries were already cold two bites in and that’s it. The server who gave us our food just never communicated with us and just handed us food like we were supposed to figure out what was on the plate. So now we are an hour and a half in and our waitress never came back to check up on us. Never asked us if the food was okay, never asked us if we wanted refills for our drinks that were already drank about 10 mins after sitting. Never received syrup for my father in laws pancakes. The manager wasn’t even on duty. We had to speak to them via phone and all they said was “I’m sorry is there anything else wrong” like are you kidding me. I’ve ran businesses 4x bigger than the establishment i just dined in and STILL managed to provide quality and excellent service. So believe me when I say Social Media WILL be hearing about this. Trust me I have many followers on instagram and thousands of friends on facebook so they will not be dining at that establishment either. If you would like to reach me my number is(732) 513-****
Pros:
- Dissatisfied
- Never got coffee refill
- Never got refill for drinks
Cons:
- Poor service
- Service
- Terrible service
Reason of review:
Bad quality
Preferred solution: Let the company propose a solution
Lashannon Xwd
West Point, Mississippi
Horrible service from workers and manager
My wife placed an order on august 6th 2019. I picked up the order and everything was cold to begin with. Thwn i was stopped in the parking lot to be told i was given the wrong order so they took my bags and took it back inside then was given the bag back to me missing some of my order having founs that oit when i got home so i had to turn around and go back to the huddle house then they gave me something i didnt even order and still didnt recieve all of my order on top of the smart remarks and disrespect given to me by the coworkers and the manager acted like it wasnt a priority and and didnt care that i have now had to return two times to try and fix the order that was cold and still not correct. I love huddle house and have been eating there since i can remember but i will not return until something is done about this problem that has occured. Thankyou
Loss:
$17
Reason of review:
Poor customer service
Preferred solution: Full refund
Anonymous
Mascoutah, Illinois
No service
Huddle house Mascoutah, Il. Went there for breakfast this AM, not overly crowded, was told to sit anywhere. I sat, waited, waited, waited, never got waited on. Never going back. Messy tables, very bad service.
Cons:
- Service sucks
Reason of review:
Poor customer service
Joli Ozu
Horrible experience at the Greenbelt,MD location
Too long too type if someone could give me a call
Pros:
- Cheap
Cons:
- Manager
Reason of review:
Poor customer service
Preferred solution: Train the staff
Anonymous
ONE WAITRESS & ONE COOK.
ONE WAITRESS & ONE COOK. PEOPLE WERE COMING IN AFTER WE DID, & THE WAITRESS WAS TAKING THEIR ORDERS FIRST. THE WAITRESS HAD AN ATTITUDE. THEY WERE OUT OF EVERYTHING. WE WALKED OUT. WE ONLY LIVE 2 MILES FROM HUDDLE HOUSE. NEVER GOING BACK THERE. AWFUL!!!!
Reason of review:
Poor customer service
Anonymous
Very poor service ALWAYS! Rude & nasty looking staff!
Can never make a call in order. Always 30 to 40 min wait time when walkling in to make order. Always seems mad when customers walk through the door. Every Saturday late night lies like the grill is being cleaned to keep fr serving the club crowd. Very unprofessional, & rude.
Reason of review:
Very mean staff
Shigeru Yzj
Employee with a complaint
I was contacted by the district manager to work at a store .my check has not bee n Right sense I started .went through 3 managers.wjen I went to meet with him over this matter.hr said he didn't need me anymore.i would like to speak with someone.
Reason of review:
I want my check fixed
Preferred solution: Full refund
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