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Let's see - where to begin. Joined the wonderful Huddle House Club and got all kinds of coupons.

The first time we presented them (on our cell phones) we were told they had to be "printed out". That answer took five waitresses and the management to figure out. The manager did come to our table and told us to print them AND that they had NO EXIRATION DATE~~~ NO where does it state on their web site that the coupons have to be printed out. OK, we ordered breakfast anyway that day and paid full price - THEN today we went back (we "USED to go every Sunday morning) AND this time....we had the printed coupons.

Again, they took our drink order quickly and I showed the waitress the coupons.....she said "just a minute". AGAIN, the waitress(es) and manager huddled together at the cash register and after about fifteen minutes the waitress came back and this time said "the coupons had expired". AGAIN, no where on the coupon does it list that it expired. Are we the only ones in the world that this happens to?

For NO ONE is the entire staff to not know "they have to be printed" OR "they are expired" when NONE OF THIS IS MENTIONED ON THE WEB PAGE I find incredible!!!!! Talk about poor management from the top of the ladder down.

WILL NEVER GO TO ONE AGAIN - EVER!!!! Let's see - where else can I complain!!!!!

Reason of review: Poor customer service.

Location: Charleston, South Carolina

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